Our return policy is designed to be fair and flexible. Here’s a general overview:
Returns:
- Timeframe: Returns are typically accepted within 30 days of delivery.
- Condition: The bourbon must be in its original packaging and condition.
- Proof of Purchase: A receipt or proof of purchase is required.
Refunds:
- Full Refund: A full refund will be issued for the purchase price of the bourbon.
- Shipping Costs: Depending on the reason for return, shipping costs may or may not be refundable.
Exchanges:
- Exchange for Different Bourbon: Customers may exchange for a different bourbon of equal or lesser value.
- Price Difference: If the new bourbon is of greater value, the customer will need to pay the price difference.
Damaged or Defective Items:
- Replacement or Refund: We will replace or refund damaged or defective items.
- Notification: Customers must notify us within a reasonable timeframe of receiving the damaged or defective item.
Contact Us:
If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We’re here to help.